Keeping Good Employees

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Are you trying to hang on to your best employees? Who isn't? It's so difficult to find new employees that smart companies are doing everything they can to keep the ones they have. Many companies use exit interviews to query departing employees in the hopes of discovering where they went wrong. The answers are usually predictable: "I'm leaving for more opportunity"; "They're offering me more money." In fact, we all know that exit interviews aren't always reliable. People don't want to leave a burning bridge behind them. A 1999 survey in The Wall Street Journal confirms what I have believed all along. The top reasons people leave their jobs: Disrespect for the individual; feeling that the individual's contributions are not valued. Stagnation; lack of growth and challenge in the job. Poor communication. Unclear expectations; little or no feedback on performance.
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Little or no involvement or participation in decision-making. Over the next 10 years, the statistics don't look good. The labor shortage is likely to get worse, and it will loom even larger as the problem du jour. Here are just a few ideas from a tips booklet I've just published, 125 Tips for Retaining Talented Employees:
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Recognize and Value Employees
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Treat interns like gold. Give them meaty assignments, not just back-room copying duties. Assign a "buddy" to answer their questions, and make them feel at home. Send them a care package during the school year, so they'll want to return the following summer. Conduct interviews with new employees, 60 days after they are on the job. Find out if the job has been what they'd expected. Step in and make

adjustments, if necessary. Pay more than market value. Offer flexible benefits that each employee can customize. Give managers a pot of money to use for recognizing employees' efforts. For example: a dinner for two; theater tickets; an on-the-spot bonus; or a group pizza party.

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Challenge your Employees

At least once a year, ask each employee, "What percentage of your job is routine? What new things would you like to learn?" Give each employee at least one "stretch project" each year. Host a monthly "Lunch-and-Learn." Bring in outside speakers, ask a company executive to speak, conduct a mini-training session, or discuss a good business book, chapter by chapter. Ask all employees who attend a conference to return to share what they've learned with everyone else.

; ~) y: z6 b! B1 D+ POpen, Honest Communication
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Convene all-company meetings at least twice a year. Share the good news, along with the bad. Break into smaller workgroups to discuss how the information affects each area. Insist that managers meet regularly with their employees to discuss ways to approach current issues and problems. Do a 360-degree feedback process for each manager. Collect feedback from peers, employees and bosses, and help each manager develop a personal improvement plan.

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Set Clear Expectations, and Provide Ongoing Feedback

. i: R- G( l  j, v+ s8 `Involve managers in their new employee's orientation. Give them a sample discussion outline that they can use to clarify expectations during the first week. Expect managers to meet with new employees weekly. Once a year, managers and employees fill out a form that asks each of them three questions: What can your manager/employee do more of? What can your manager/employee do less of? What should your manager/employee keep the same? They meet to discuss their answers. Expect each manager to have a thorough, annual performance discussion with each employee.

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Give employees flexible hours. Outline the parameters that must be met, and let them figure out a schedule that will work. Create employee-run committees. Some examples are a Fun Committee, a Quality Committee, and a Recognition Committee. Involved employees stay put. Give employees some spending authority over some part of their job; give them a budget over which they have control.
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Joan Lloyd is a speaker, trainer and consultant for companies of all sizes, from start-ups to the Fortune 500, as well as trade and professional associations across the U.S. Reach her at (800) 348-1944, [email protected], or www.joanlloyd.com.